Bistro and Diner
At Clayton Hall Academy we have 2 fantastic eating facilities that offer a varied menu to suit all tastes. The Diner serves Years 7, 8 and 9, and the Bistro caters for Years 10 and 11, both of them serve hot and cold items twice a day.
Catering Supplier – Taylor Shaw
At Taylor Shaw we honestly do see great food at the heart of every school break-time. We have more than 20 years’ experience in delivering delicious, nutritious
and varied meals in schools. Your school’s friendly catering team are here to deliver a fresh food experience – Our service is innovative with a high street twist! The dining room
provides a wide selection of freshly prepared delicious meals and an abundance of healthy grab and go items, and home bakes, coupled with the best service experience in the industry.
Catering service – frequently asked questions
Q. I am student that is entitled to Free School Meals. How do I order my lunch?
A. Use the form that is emailed to you in the evening. You have until 8:30 am to place your order on the day food is required.
Q. I am a student on free school meals. Can I split my entitlement over break and lunch time food purchases?
A. No, free school meals are only available at lunch time.
Q. I am a student on Free school meals. Can I purchase break time food?
A. Of course, complete your order on the form shared each evening. Any purchases will be charged to your personal account.
Q. I haven’t received an email today with the menu for tomorrow. What do I do?
A. Please email the catering services on firstname.lastname@example.org who will be able to send you the order document direct.
Q. It’s the first day of the new term. When will the menu be emailed to me?
A. We will email the menu to you as normal on the last day of term. You will have until 8:30am on the morning food is required to place your order
Q. I don’t want to order my food in advance. Can I turn up at the counter and purchase?
A. We are moving to a preorder service. We are doing this to speed up service at lunch time. To help ensure we have stocks of the items you want to purchase.
Q. I have forgotten my pin number for recording my purchase at the till point. How do I get a reminder?
A. Speak to the catering cashier who will be able to help you
Q. I want to pay using biometrics. Can I only do this at the start of term?
A. No you can do this at any time. Please speak to the catering cashier for support.
Q. The daily spending limit on account is £6 per day and this is too low. Can this be increased?
A. Of course, please ask your parent/ carer to email email@example.com and request an increase.
Q. I can’t get access to the parentpay system to top up my child’s account. Who do I contact?
A. Please email firstname.lastname@example.org and one of our team will support you with this. Alternatively, you can call 01782 973000 and select the option for finance. The team are available from 8:15 – 4pm daily
Q. I would like to know what my child is purchasing at break and lunchtime. How do I find this out?
A. Log on to your parent pay account and you will see the information on the section for meals. This will show you most recent purchases
Q. I want to add money to my students account for meals at school. How do I do this?
A. You should have a parentpay account login in details provided to you when your child started their education with us. If you need support in gaining access to this account please email email@example.com who will be able to assist.
A. We are asking all families to load money on the accounts via parentpay at this time.
Q. How often can I load money to my childs account?
A. As frequently as you like. This can be daily, weekly, monthly. The funds generally take around 2 hours to load but can be as quick as 5 minutes. We ask that ideally that money is loaded to the accounts the night before requirement where possible.
Who can get free school meals?
If you wish to discuss your child’s diet requirement, or contact the catering team please email firstname.lastname@example.org